• Clients may request an estimate before work begins.
  • A written contract and up-front deposit may be required, depending on project size and scope.
  • If the scope of work changes, the estimate of cost and time to completion may change.
  • For ongoing or extended projects, an itemized timesheet with a daily summary of work performed will be provided.
  • Invoice frequency varies but may be one-time, bi-weekly or monthly.
  • Services are billed in 15 minute increments.
  • Additional expenses including but not limited to equipment, consumable media, and travel costs arising from the project may be billed to the client.
  • Credit cards, PayPal, checks, and cryptocurrency payments are accepted. Discounted rates are available for check and cryptocurrency payments (subject to prior approval).
  • Checks should be made out to Glyph Technology Group LLC.
  • Payments are due no later than 2 weeks after the invoice date. Late accounts are subject to a 20% monthly account maintenance fee.
  • Clients are responsible for providing their own content such as descriptive text and product images, unless otherwise specified.
  • There is no guaranteed level of uptime for managed services, and although every effort is made to keep outages brief and outside of business hours, you understand that service outages can occur as part of normal system maintenance.
  • You understand that you are responsible for maintaining backup copies of your own data, unless otherwise agreed upon. Backup services are billed separately.
  • You understand that maintaining network services and software has inherent risks and you agree to hold Glyph Techonology Group LLC and its employees harmless of any liability to your business or yourself personally, financial or otherwise, as a result of accidental loss or exposure of your data through hacking by outside threat actors, or mistaken actions taken on our part, and that although we take reasonable precautions to prevent malicious activity against your data and services, there is no guarantee that this will be 100% effective.
  • Business relationships with clients are “at-will” and we reserve the right to terminate service at our sole discretion without notice.